Senior Benefits Support Analyst

Job Summary

A company is looking for a Benefits Support Senior Analyst, Missed Enrollment.

Key Responsibilities

• Act as the primary point of contact for customers, insurance carriers, and internal partners to resolve issues related to benefits and enrollments
• Root cause complex issues and collaborate with internal stakeholders to implement process and automation enhancements
• Manage complex escalations and maintain high levels of customer satisfaction throughout assigned projects

Required Qualifications

• 4+ years of experience in a customer-facing operational role, specifically with insurance and benefits experience
• Prior experience at a SaaS/start-up company preferred