Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative, National Remote.

Key Responsibilities

• Serve as a resource or Subject Matter Expert (SME) for team members and handle escalated calls
• Assist customers with inquiries regarding benefits, billing, authorizations, and appointment scheduling
• Research complex issues and provide timely resolutions while meeting performance goals

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be at least 18 years old
• Familiarity with computers and ability to learn new systems
• Completion of Customer Service training classes required for new hires
• Ability to work flexible 8-hour shifts during business hours of 7:00am - 11:00pm EST