Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Manage a portfolio of Enterprise customers
• Act as a trusted product advisor, aligning solutions with customer business strategies
• Drive customer engagement and satisfaction, facilitating Executive Business Reviews

Required Qualifications

• 5+ years of professional experience in B2B / SaaS
• Experience managing Enterprise accounts and post-sales success for Developer Tools
• Proficiency with front-end web development frameworks such as React and Node
• Knowledge of CI/CD, deployment pipelines, and the SDLC process
• Demonstrable self-starter with a strong initiative and willingness to learn technical concepts