Senior Customer Support Specialist

Job Summary

A company is looking for a Senior Customer Support Specialist.

Key Responsibilities

• Respond to and resolve customer queries through various channels, empowering customers to maximize their use of the service
• Drive the Product Feedback program to advocate for software sellers and improve the service based on user feedback
• Contribute to team development by enhancing Knowledge Bases, FAQs, and identifying inefficiencies in support workflows

Required Qualifications

• 2+ years of experience in online customer support (B2C/B2B), preferably for a SaaS product
• Basic knowledge of HTML, CSS, and JavaScript, with experience using browser developer tools
• Experience using and testing APIs, along with providing support on API-related queries
• Comfortable making basic SQL queries
• Experience working remotely and effectively communicating across different time zones