Senior Engineering Support Specialist

Job Summary

A company is looking for a Senior Engineering Support Specialist to join their team.

Key Responsibilities

• Act as the first escalation point for advanced platform issues, diagnosing and resolving complex technical problems
• Convert customer and internal feedback into clear, detailed tickets for engineering and product teams
• Triage and prioritize high volumes of issues from multiple teams, balancing urgency and business impact

Required Qualifications

• Bachelor or Master's degree in Computer Science or a related field
• 5+ years in technical support engineering, solutions engineering, or similar roles supporting SaaS platforms
• Strong troubleshooting skills across frontend and backend systems
• Solid understanding of AI concepts and prompt engineering workflows
• Experience with cloud platforms, preferably Google Cloud Platform