Senior IT Service Management Advisor

Job Summary

A company is looking for a Senior Advisor in IT Service Management.

Key Responsibilities

• Lead the Incident Management process to ensure quick resolution of IT service disruptions
• Drive the Problem Management process to identify root causes and implement permanent fixes
• Oversee the Change Management process to assess, approve, and implement changes with minimal risk

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• ITIL certification preferred; advanced ITIL certifications are a plus
• Minimum of 7 years of experience in IT Service Management
• Proficiency in ITSM tools, particularly Jira Service Management
• In-depth knowledge of ITIL frameworks and best practices