Senior IT Service Manager

Job Summary

A company is looking for a Senior IT Service Manager to oversee IT service operations and improve service effectiveness.

Key Responsibilities

• Develops strategies and plans for IT service operations, ensuring high levels of quality and availability
• Manages Major Incidents and supervises operational activities to maintain service performance
• Provides leadership and technical guidance to analysts in service operations

Required Qualifications

• Bachelor's degree in a quantitative or business field or equivalent experience
• 4 - 6 years of related experience in IT service management
• Knowledge of IT Service Management (ITSM) and relevant network systems
• ITIL Foundations 4 certification preferred
• Technical knowledge of data flow between infrastructure and application environments