Job Summary
A company is looking for a Senior Manager, Escalations.
Key Responsibilities
- Lead and manage Personal Loan Escalations teams to ensure contractual requirements are met
- Analyze historical work to identify trends and prepare remediation plans for partner performance
- Coordinate with team members to prepare and update contracts and related documents as necessary
Required Qualifications
- Bachelor's degree with 4-5 years of experience in vendor relations, contract management, or performance management
- Experience leading on-site and remote teams with a focus on accountability and collaboration
- Ability to identify and evaluate key performance indicators (KPIs)
- Proven record of performing in a dynamic environment with changing priorities
- Fluent in Microsoft Office applications - Word, Excel, and PowerPoint
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