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Senior Manager of Escalations

5/17/2025

Remote

Job Summary

A company is looking for a Senior Manager, Escalations.

Key Responsibilities
  • Lead and manage Personal Loan Escalations teams to ensure contractual requirements are met
  • Analyze historical work to identify trends and prepare remediation plans for partner performance
  • Coordinate with team members to prepare and update contracts and related documents as necessary
Required Qualifications
  • Bachelor's degree with 4-5 years of experience in vendor relations, contract management, or performance management
  • Experience leading on-site and remote teams with a focus on accountability and collaboration
  • Ability to identify and evaluate key performance indicators (KPIs)
  • Proven record of performing in a dynamic environment with changing priorities
  • Fluent in Microsoft Office applications - Word, Excel, and PowerPoint

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