Senior Product Manager

Job Summary

A company is looking for a Senior Product Manager for Policy, Identity & Customer Servicing.

Key Responsibilities

• Define and drive the multi-year vision for policyholder experience focused on retention and customer empowerment
• Lead roadmap planning and strategic visioning for key experience areas, including endorsements and renewals
• Translate complex challenges into simple, scalable customer experiences and track metrics for success

Required Qualifications

• 5+ years of product management experience, preferably in customer retention or post-purchase experiences
• Experience in complex, highly regulated environments
• Strong strategic thinking with a focus on clarity and measurable outcomes
• Data fluency and ability to use insights to shape product direction
• Experience with agile development methodologies and leading high-performing teams