Senior Professional Services Consultant

Job Summary

A company is looking for a Senior Professional Services Consultant.

Key Responsibilities

• Act as the main point of contact for customers post-sale, ensuring a smooth implementation experience
• Provide strategic insights and best practices to customers regarding platform usage and GTM strategy
• Document customer information and manage seamless handoffs between teams while driving successful platform adoption

Required Qualifications

• 7-10 years of experience in professional services, consulting, or related fields, preferably in a SaaS environment
• Proven ability to build trust and develop client relationships while ensuring customer satisfaction
• Strong project management skills, including risk management and adherence to timelines
• Self-driven with a track record of improving processes and methodologies
• Technical aptitude to understand and explain complex product features effectively