Senior Program Manager

Job Summary

A company is looking for a Senior Program Manager, Member Experience.

Key Responsibilities

• Own and maintain process documentation across customer experience
• Lead efforts to improve customer satisfaction and reduce contact rates through data-driven changes
• Collaborate with cross-functional teams to drive innovation in member experience

Required Qualifications

• 5+ years of relevant experience in customer experience, operations, or product management
• Experience working in cross-functional teams across various departments
• Ability to create and deliver data narratives to influence stakeholders
• Experience in developing scalable processes that enhance customer satisfaction
• Proficiency in SQL and data visualization tools like Looker, Tableau, or Power BI