Senior Quality Auditor

Job Summary

A company is looking for a Senior Quality Auditor.

Key Responsibilities

• Lead initiatives to improve service quality and customer satisfaction
• Perform audits on auditors and provide feedback for performance reviews
• Compile and analyze customer feedback and experience surveys

Required Qualifications

• High school diploma or equivalent
• Proven experience in service quality improvement or capability development
• Strong understanding of performance metrics and key performance indicators
• Excellent leadership and team management skills
• Analytical mindset with the ability to make data-driven decisions