Service Board Analyst

Job Summary

A company is looking for a Service Board Analyst to ensure the smooth operation and efficiency of service boards.

Key Responsibilities

• Monitor and maintain the health of service boards for timely ticket resolution
• Qualitize new tickets and client responses, assigning appropriate priorities and statuses
• Provide prompt and professional communication with clients regarding ticket progress and resolutions

Required Qualifications

• 1-2 years minimum in a ticketing or IT support role, preferably at an MSP
• Knowledge of common IT systems, including Windows OS and Microsoft Office 365
• Experience with ticketing platforms and RMM tools
• Ability to manage multiple tasks and prioritize efficiently in a fast-paced environment
• Strong customer service skills with a proactive approach to solving client issues