Service Center Technician

Job Summary

A company is looking for a Service Center Technician to serve as the first point of contact for agents, policyholders, and claimants.

Key Responsibilities

• Handle Teleprocessing calls from agents and DirectConnect calls from policyholders, agents, and claimants
• Provide clear and jargon-free guidance to all callers
• Process related tasks in the work queue to meet service level agreements and perform other duties as assigned

Required Qualifications, Training, and Education

• High school diploma or equivalent
• Some college preferred