Job Summary
A company is looking for a Service Desk Level 1 Analyst who is passionate about tech support and enjoys helping others with their IT skills.
Key Responsibilities
- Provide first-level technical support via phone and email
- Log and manage support tickets; escalate complex issues as needed
- Troubleshoot and resolve issues related to hardware, software, and networks
Required Qualifications
- High school diploma required; degree in Computer Science or related field preferred
- 1-2 years' experience in technical support, ideally in a service desk environment
- Preferred certifications: HDI-SCA, ITIL Foundation, Microsoft 365 Fundamentals
- Proficient with Microsoft Office, Windows OS, and basic network troubleshooting
- Familiarity with ITIL or similar frameworks
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