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Service Desk Analyst

6/30/2025

No location specified

Job Summary

A company is looking for a Service Desk Level 1 Analyst who is passionate about tech support and enjoys helping others with their IT skills.

Key Responsibilities
  • Provide first-level technical support via phone and email
  • Log and manage support tickets; escalate complex issues as needed
  • Troubleshoot and resolve issues related to hardware, software, and networks
Required Qualifications
  • High school diploma required; degree in Computer Science or related field preferred
  • 1-2 years' experience in technical support, ideally in a service desk environment
  • Preferred certifications: HDI-SCA, ITIL Foundation, Microsoft 365 Fundamentals
  • Proficient with Microsoft Office, Windows OS, and basic network troubleshooting
  • Familiarity with ITIL or similar frameworks

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