Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to provide technical support and troubleshooting for end users.

Key Responsibilities

• Diagnoses and troubleshoots end user desktop application issues
• Provides timely resolution of problems or escalates issues as needed
• Develops and implements standard operating procedures for remote IT support

Required Qualifications

• Associates degree preferred, or technical training
• 1-2 years related experience
• Working knowledge of Windows operating systems and networks
• Experience with multi-platform Windows O/S
• Familiarity with ITSM Ticketing tools preferred