Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to join their team.

Key Responsibilities

• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
• Provides timely resolution of problems or escalates on behalf of the customer while ensuring their satisfaction
• Develops, documents, and implements standard operating procedures and customer service guidelines for remote IT support

Required Qualifications

• Associates degree preferred, or technical training
• 1-2 years of related experience
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools
• Experience with multi-platform Windows operating systems
• Active Directory and Exchange experience preferred