Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to provide technical support for end users across various platforms.

Key Responsibilities

• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
• Provides timely resolution of problems or escalates issues on behalf of the customer to ensure satisfaction
• Supports and maintains effective relationships with users while documenting standard operating procedures for remote IT support

Required Qualifications

• Associates degree preferred, or technical training
• 1-2 years of related experience
• Working knowledge of Windows operating systems, networks, and network security concepts
• Experience with multi-platform Windows O/S
• Familiarity with ITSM Ticketing tools (e.g., Service Now, Remedy) preferred