Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to provide technical support to a government agency.

Key Responsibilities

• Provide technical assistance and support to computer users via various communication methods
• Perform hardware and software diagnostics, coordinate repairs, and resolve system problems
• Document, track, and monitor technical support requests to ensure timely resolutions

Required Qualifications

• One year of experience in help desk support, preferably for a large-scale government customer
• A minimum of a high school diploma is required
• Experience with microcomputer hardware, networks, and office automation software
• Knowledge of diagnostic utilities and help desk ticketing systems
• Must obtain an IAT Level I baseline certification within 2 weeks of start date