Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician.

Key Responsibilities

• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
• Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
• Supports and maintains effective relationships with users while documenting and implementing standard operating procedures for remote IT support

Required Qualifications

• Associates degree preferred, or technical training
• 1-2 years related experience
• Working knowledge of Windows operating systems, networks, and network security concepts and tools
• Experience with multi-platform Windows operating systems
• Experience using ITSM Ticketing tools preferred