Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to join their team.

Key Responsibilities

• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
• Provides timely resolution of problems or escalates issues on behalf of the customer, ensuring satisfaction
• Develops, documents, and implements standard operating procedures and customer service guidelines for remote IT support

Required Qualifications

• Associates degree preferred, or technical training
• 1-2 years related experience
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools
• Experience with multi-platform Windows operating systems required
• Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) preferred