Service Manager

Job Summary

A company is looking for a Lead Service Manager to oversee the lifecycle of IT services and ensure their effective delivery and performance.

Key Responsibilities

• Define and monitor SLAs/SLOs for IT services, ensuring adherence and driving improvement initiatives
• Collaborate with cross-functional teams to ensure seamless service transitions and effective incident management
• Develop and implement best practices for service management processes and maintain effective communication during service disruptions

Required Qualifications

• 7+ years of progressive IT experience in a corporate environment
• Strong understanding of IT infrastructure, cloud platforms, and application architectures
• Experience with ITIL, DevOps, Agile methodologies, and service management tools
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field; or equivalent experience
• Relevant certifications (e.g., ITIL, PMP, AWS, or Azure certifications) preferred