ServiceNow Engineer

Job Summary

A company is looking for a ServiceNow Engineer to join their Global Technology Support team.

Key Responsibilities

• Design, implement, and configure ServiceNow applications and modules aligned with ITSM processes
• Identify opportunities for automation to enhance service delivery and operational efficiency
• Develop reporting solutions using ServiceNow's analytics capabilities to support data-driven decision-making

Required Qualifications

• Basic understanding of ITIL processes (Incident, Problem, and Request Management)
• Good understanding of IT Service Desk tools, preferably ServiceNow
• Bachelor's degree preferred
• ServiceNow certification is a plus
• Experience with API integration tools and reporting tools like Tableau or Power BI is preferred