Software Support Specialist

Job Summary

A company is looking for a Software Support Specialist to provide customer support through various channels.

Key Responsibilities

• Provide software support to customers via telephone, chat, and email
• Manage and prioritize support cases, communicating with the development team as needed
• Document support requests and provide training on software modules to clients

Required Qualifications, Training, and Education

• At least 3 years of experience in a client-facing role
• 1-2 years of support experience with a software company, preferably in SAAS or FinTech
• Experience with Salesforce Support or similar software preferred
• Knowledge of Jira or other ticketing systems preferred
• Risk/Compliance Management experience preferred