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Solutions Analyst

7/4/2025

Remote

Job Summary

A company is looking for a Solutions Analyst (TAM).

Key Responsibilities:
  • Develop an in-depth understanding of the product and processes to identify trends impacting functionality and user satisfaction
  • Troubleshoot and resolve complex technical and integration issues via phone or electronic interactions
  • Work cross-functionally to manage escalations and document user problems to prevent re-occurrence
Required Qualifications:
  • Post-secondary education in Information Technology or related field with 1-2 years of SaaS support experience
  • Aptitude for data analysis or Quality Assurance experience
  • Experience supporting APIs, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7, and XML
  • 1-2 years of RDBMS experience, preferably with SQL Server
  • Experience with performance monitoring technologies and diagnostic tools is a plus

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