Support Analyst

Job Summary

A company is looking for a Support Analyst to provide technical support for clients utilizing their product suite.

Key Responsibilities:

• Provide front-line and ongoing product and technical support for the product suite
• Develop and maintain expert knowledge on the product offerings
• Install and manage account software subscriptions on multiple hosting platforms

Required Qualifications:

• 1-3 years of related technical support experience, preferably in SaaS software
• Ability to quickly understand technical and architectural configurations for hosted solutions
• Knowledge of hosting platforms (AWS, Azure, etc.) is a plus
• Strong organizational skills
• Experience in a fast-paced and dynamic environment