Support Engineer, Tier 3

Job Summary

A company is looking for a Support Engineer, Tier 3 (Webflow Cloud).

Key Responsibilities

• Define processes and workflows for cloud-related issues in collaboration with support leadership
• Act as a technical liaison among Engineering, Customer Support, and Customer Success teams for enterprise clients
• Provide post-sale consultation and guidance to enterprise customers to enhance product adoption

Required Qualifications

• 5+ years of experience in technical support roles
• Hands-on experience with support tools like Zendesk
• Strong web application development skills in HTML, CSS, JavaScript, Node.js, and React
• Experience with relational databases (PostgreSQL or MySQL)
• Proven track record of managing complex technical relationships with enterprise customers