Support Manager

Job Summary

A company is looking for a Support Manager to lead a client support team and manage service delivery operations.

Key Responsibilities

• Lead a client support team to address technical inquiries and resolve customer issues
• Manage service delivery operations, including workforce management and customer satisfaction metrics
• Provide coaching, feedback, and training to team members while fostering a positive work environment

Required Qualifications

• Bachelor's Degree or higher
• Proven experience leading a distributed customer support team in an enterprise SaaS organization
• Strong technical proficiency and organizational skills
• Ability to analyze support metrics and develop improvement initiatives
• Experience managing a team of approximately 8-10 people