Support Specialist

Job Summary

A company is looking for a Platinum Support Specialist I who will act as a Subject Matter Expert and client relationship manager.

Key Responsibilities

• Support a portfolio of clients by delivering customized experiences and managing the entire support relationship
• Identify and resolve process, training, or product gaps while coordinating with internal teams
• Document technical information and manage real-time solutions to enhance customer satisfaction

Required Qualifications

• 3-4 years of support or account management experience in the multi-family software industry
• Proficiency in at least three RealPage products
• Experience in a Software as a Service (SaaS) environment or a related bachelor's degree
• Experience with Salesforce or comparable Customer Relationship Management systems
• Mastery of Microsoft Office products