Support Specialist

Job Summary

A company is looking for a Support Specialist to ensure excellent customer service and satisfaction.

Key Responsibilities

• Respond to customer needs quickly and effectively across multiple channels
• Maintain individual performance relative to performance metrics and customer satisfaction
• Manage, prioritize, and resolve/escalate support requests as appropriate

Required Qualifications

• 5+ years of experience in a customer support role
• Experience in a startup environment with frequent product updates/releases
• Familiarity with various ticketing platforms such as Zendesk, Intercom, or JIRA
• Technically minded with a curiosity to solve problems
• Ability to operate independently in a remote work environment