Support Specialist

Job Summary

A company is looking for a Support Specialist, Tuesday-Saturday, Eastern Time Zone.

Key Responsibilities

• Triage incoming help tickets, escalated support calls, and live chats related to Tessitura software and products
• Provide professional customer service to Tessitura Network Members, partners, and staff in a timely manner
• Facilitate training sessions and contribute to technical documentation and knowledge base

Required Qualifications

• Solid knowledge and experience with Tessitura software and products
• Demonstrated strong customer service skills and initiative
• Self-starter with the ability to work independently and in virtual teams
• Ability to multi-task and prioritize responsibilities effectively
• Proficiency in analytical and troubleshooting skills