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Systems Administrator

7/16/2025

No location specified

Job Summary

A company is looking for a Systems Administrator to support Jira and Confluence in a remote environment.

Key Responsibilities
  • Provide Level 2 and Level 3 support for Jira and Confluence, addressing user-reported issues and configurations
  • Create and maintain technical documentation and deliver learning content for customer self-sufficiency
  • Operate, maintain, and troubleshoot Jira and Confluence systems, ensuring reliability and performance
Required Qualifications
  • Bachelor's Degree or higher
  • 4+ years in IT support and customer engagement
  • 3-5 years of hands-on experience administering Jira and Confluence in enterprise environments
  • Strong understanding of Atlassian Cloud and Data Center architectures
  • Familiarity with ITIL practices and ticketing systems

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