Technical Customer Support Specialist

Job Summary

A company is looking for a Technical Customer Support Specialist to join their team.

Key Responsibilities:

• Fully understand the current and future system
• Act as liaison between customers and the technical team
• Create, manage, and follow up on customer tickets until resolution

Required Qualifications:

• Relevant Bachelor's Degree
• 2-4 years of experience in technical customer support
• Fluent in English
• Ability to operate within the Canadian time zone