Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to provide customer and engineering support.

Key Responsibilities

• Maintain product knowledge and provide exemplary customer service through various communication channels
• Research, diagnose, and resolve reported issues while documenting all relevant information
• Manage assigned tickets in the ticketing system and serve as an escalation point for support issues

Required Qualifications

• 2+ years of Level II technical support experience
• Familiarity with basic networking concepts
• Advanced analytical and problem-solving skills
• Ability to work independently without direct supervision
• Positive, customer-focused, service-oriented personality