Technical Support Analyst

Job Summary

A company is looking for a Technical Success Support Analyst to provide help desk support and manage customer issues.

Key Responsibilities

• Lead the team in monitoring issue resolution and hold the development team accountable
• Triage customer system issues and test resolutions in sandbox environments
• Create and update client-facing user guides and training materials as needed

Required Qualifications

• Bachelor's Degree in Information Technology or related discipline
• 4+ years of relevant experience in Customer Support roles
• Experience with COTS SaaS products
• Salesforce Certified Administrator certificate preferred
• Strong skills in Microsoft Office tools, especially Excel, Word, and PowerPoint