Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst.

Key Responsibilities

• Provide L1, L1.5 & L2 technical support for Core Banking functions, merchant, and Biller management
• Undergo knowledge transfer and shadow support for the first three months, transitioning to primary support by the fourth month
• Handle issues outside of regular working hours to ensure continuity of critical support

Required Qualifications

• Entry-level position with 3 to 7 years of experience preferred
• Domain knowledge in Core Banking, Merchant, and Billing systems
• Basic knowledge of Java and SQL is preferred
• Flexibility to work on a contractual or permanent basis
• No specific educational qualifications required