Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (SaaS - Tier 1).

Key Responsibilities:

• Work closely with customers and the global support team to resolve queries and issues
• Become a product expert to assist in troubleshooting and identifying bugs
• Document and manage communication through the ticketing system for reporting and analytics

Required Qualifications:

• Basic understanding of Python and web development (front-end and back-end)
• Intermediate knowledge of databases (preferably SQL) and building queries
• Experience with web APIs (Rest, GraphQL, SOAP)
• 1-2 years of experience in assisted support for SaaS products
• Familiarity with ticket management systems like ZenDesk or JIRA is a plus