Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide high-level technical support to customers and resolve complex incidents.

Key Responsibilities

• Analyze customer issues and diagnose resolutions using logs and data
• Coordinate with internal teams to resolve technical issues and manage escalations
• Review production performance and create analysis and reaction plans for errors

Required Qualifications

• Bachelor's or master's degree in a technical discipline (work experience may be considered)
• 3-5 years of experience in technical customer support
• Understanding of REST APIs and experience with log analysis
• Basic knowledge of C++, Java, HTTP protocols, and web services
• Familiarity with database architecture and operating systems