Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Acts as an advisor to customers, handling complex and escalated cases while ensuring effective communication regarding issue status and resolution
• Implements end-to-end readiness programs and mentors other team members to enhance technical support capabilities
• Engages with engineering teams to investigate product bugs and contributes to process improvements and automation techniques

Required Qualifications

• 5+ years of technical support, technical consulting, or information technology experience
• OR a Bachelor's Degree in Computer Science, Information Technology, or a related field with 3+ years of relevant experience
• Experience with Microsoft Purview is beneficial
• Microsoft Technology Certifications are preferred