Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide advanced technical support and solutions to customers.

Key Responsibilities

• Analyze customer issues and diagnose complex technical problems
• Coordinate multi-department escalations and provide insights during remote sessions
• Review production performance and collaborate with internal teams for issue resolution

Required Qualifications and Education

• Bachelor's or master's degree in a technical discipline (work experience may be considered)
• 3-5 years of experience in a technical support role
• Understanding of REST APIs and experience with logs analysis
• Basic knowledge of C++, Java, and HTTP protocols
• Familiarity with database architecture and operating systems