Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide expert-level support for cloud-based solutions.

Key Responsibilities:

• Provide expert-level support for cloud-based platforms, primarily on AWS/Azure
• Manage and support large-scale deployments of services across enterprise environments
• Analyze, troubleshoot, and resolve product issues efficiently within defined SLAs

Required Qualifications:

• Previous experience in technical or software support, preferably in a SaaS or cloud-based environment
• Proficiency in AWS services and management tools; AWS certifications are a plus
• Strong troubleshooting skills in web environments (HTML, XML)
• Complete fluency in English
• Familiarity with software QA, testing methodologies, and version control tools