Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to assist users with technical, product, or data issues.

Key Responsibilities

• Develop a deep understanding of the app
• Assist the Customer Success team with technical issues related to the product or financial data
• Escalate issues to the Software Engineering team and advocate for user experience improvements

Required Qualifications

• 1+ years of experience in a technical support role
• Experience with tools like Zendesk
• Comfort working with technical APIs and reading API documentation
• Ability to read and modify Python code
• Experience with personal finance technology is a plus