Technical Support Engineer

Job Summary

A company is looking for an Associate Technical Support Engineer.

Key Responsibilities

• Resolve questions and issues for online merchants using technical expertise and customer service skills
• Communicate effectively through live chat, email, and occasional phone calls to troubleshoot and escalate issues
• Contribute to documentation, identify patterns, and collaborate with teammates to enhance support processes

Required Qualifications

• Proficiency with ticketing technology platforms (e.g., HelpScout, Zendesk)
• 2+ years of experience in technical customer support at a SaaS company or similar
• Basic knowledge of HTML, CSS, and JavaScript
• Ability to work flexible shifts and remotely
• Strong problem-solving skills and a proactive approach to reporting potential incidents