Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative.

Key Responsibilities

• Document problems, complete problem tickets, and request information in support tools
• Maintain current knowledge of policies, procedures, and troubleshooting techniques
• Provide outstanding customer support by analyzing, diagnosing, and resolving issues within service level agreements

Required Qualifications

• 6 months of technical and/or call center experience
• High School Diploma or GED required or 2 years equivalent experience