Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative.

Key Responsibilities

• Document problems, complete problem tickets, and request information in support tools
• Maintain up-to-date knowledge of policies, procedures, and troubleshooting techniques
• Analyze, diagnose, and resolve problems and requests while managing call workload

Required Qualifications

• 6 months of technical and/or call center experience
• High School Diploma or GED required or 2 years equivalent experience