Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to provide technical assistance and support to store and clinic employees.

Key Responsibilities

• Document problems and complete problem tickets in support tools
• Maintain up-to-date knowledge of policies, procedures, and troubleshooting techniques
• Analyze, diagnose, and resolve technical issues while managing call workload effectively

Required Qualifications

• 6 months of technical and/or call center experience
• High School Diploma or GED required, or 2 years equivalent experience