Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist.

Key Responsibilities

• Provide frontline support to global customers, primarily in Spain
• Accept and respond to incoming calls, incidents, and emails while tracking incident progress
• Collaborate with various teams to resolve complex technical issues and implement solutions

Required Qualifications

• 1-3 years of Technical Support related experience
• BA/BS in Computer Science or equivalent experience
• Good knowledge of databases and operating systems
• Experience in Help Desk/Customer service position is a plus
• Proficiency in English and Spanish