Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative to provide frontline support for its platform.

Key Responsibilities:

• Deliver responsive and technically accurate support to customers via various communication channels
• Investigate and resolve product issues while educating customers on platform capabilities
• Collaborate with internal teams to escalate product defects and maintain knowledge documentation

Required Qualifications:

• 1-2 years of experience in customer service, IT support, or technical support
• Strong foundational understanding of software, databases, or platform technologies
• Proven ability to manage competing priorities effectively
• Secondary or higher education in a relevant technical field or equivalent training
• Familiarity with core database and workflow concepts