Technical Support Specialist

Job Summary

A company is looking for a Technical Support Agent.

Key Responsibilities

• Collaborate with business units and technical teams to clarify requests and track task progress
• Monitor system performance using Grafana and conduct root cause analysis with OpenSearch/Elastic Search
• Manage support tickets in JSM/Jira, ensuring timely updates and resolutions

Required Qualifications

• 1+ years of experience in customer support or technical support
• Upper-Intermediate level proficiency in English
• Experience with OpenSearch/Elastic Search and Grafana is a plus
• Proficiency in Atlassian Jira for ticket management