Technical Support Specialist

Job Summary

A company is looking for a Technical Support Associate II to provide technical assistance to end-users of their systems and products.

Key Responsibilities

• Serve as the front line for customers to deescalate and solve technical issues
• Utilize OVRC remote management and provide guidance on various installation issues
• Participate in beta testing of new products and provide actionable feedback

Required Qualifications, Training, and Education

• 2+ years of professional experience in the Custom Installation industry
• Certification in Control4, Crestron, Savant, URC, or Elan
• Hands-on experience with surveillance and audio/video technology solutions
• Strong aptitude for troubleshooting across multiple product categories
• Familiarity with IoT, networking, and home automation technologies